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Austar United Communications (Telecomunications) |
 John Porter
Chief Executive Officer
AUSTAR UNITED Communications
"I
wanted to express my satisfaction at the overall outcome of the project
recently conducted by Austar United with the assistance and guidance of
Sydney Consulting Corporation.
The
management team at Austar is rightly proud of the growth and service
levels that have been achieved over the life of our business. We did
not take lightly the decision to make use of external consultants.
The
telecommunications industry is going through turbulent times and the
pace of change required us to augment the available time and skills of
the internal team with a proven group of professional change managers
to deliver very specific goals.
Sydney
Consulting led productivity and service improvement programs in our
Installation, Field Services, Credit and Collections and Finance
business processes.
We
were particularly satisfied with the work done to develop the Strategic
Alliance with key suppliers in our Installation process. This work has
led to significant bottom line improvements that will burgeon over the
next six months. We have experienced high productivity gains and
service improvements in the Finance area and we anticipate that the
application of a new Credit Model and Policy will add further savings
to a project that has already paid for itself several times.
Your presence at Austar has undoubtedly formed the basis for a cultural emphasis on productivity and performance improvement.
Thank
you for the excellent results and professional way in which the program
was conducted. I believe we are well on our way to gaining the entire
benefit that was identified during Sydney Consulting's original
analysis"
Excerpt from The Australian Financial Review 14th May 2002
Leaner Austar turns profitability corner
"Regional pay-tv
operator Austar is confident of turning cash-flow positive in the
current quarter after confirming a substantial turnaround in
profitability during the first three months of 2002.....
The improved result,
up from a $21 million loss at the EBITDA line in the final quarter of
2001, was welcomed by the sharemarket, which pushed Austar shares to a
high of 19¢ before they eased later in the day to close 4.5¢ higher at
14.5¢.....
"These results
demonstrate that Austar is on track to meet its financial targets,"
said Austar chief executive John Porter. "The decisions we took last
year to reshape the company are obviously having a positive effect on
the bottom line."....
A key feature of the
result was Austar's operating expenses, which fell 26 percent from the
previous quarter to $24.7 million. General and administrative expenses
almost halved to $9.4 million. Austar's subscribers increased
marginally during the quarter to 429,233 while churn rose from 2.73 per
cent to 2.78 per cent."
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