The first class interpersonal skills of the project managers allowed them to deal with people at all levels in the organisation from the shop floor to the boardroom.

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AXA National Mutual (Banking, Finance and Industry)

axa.jpgIan Jones

Group Finance Manager
The National Mutual Life Association of Australasia Limited
Member of the Global AXA Group


"...Before we implemented our new Finance Productivity Management System designed specially for us by Sydney Consulting, we had difficulty managing our delivery performance and our resource requirements in relation to our key deliverables. We had a focus on technical competencies and a lack of proactive management of the resource allocation.

Now I have the visibility to control the various different processes. There has been a dramatic change in management behaviour and focus. The people out on the floor are actively working on solving their problems, know what these problems are costing and are constantly improving performance. A very good example of this was when an Accounts Supervisor was able to tell me what her backlog of work was in hours and how many temporary people she needed to ensure our customer service levels were met.

Overall, I am very pleased with the results. Sydney Consulting people worked well with our organisation, understood our culture and delivered real results..."

 

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