The team has been unrelenting in their focus and drive, always leading by example. They have been sincere, capable and absolutely dedicated to working with us to achieve substantive results.

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Placemakers (Retail)

David Edwards

Chief Executive
Fletcher Distribution Limited



"The benefits resulting from the recent work with Sydney Consulting are meeting our expectations. Performance now exceeds historical performance; and performance has exceeded budget levels which were set at the beginning of the year. During the project period which began in July 2007, the store achieved:

  - An increase in sales volume
  - A decrease in labour hours
  - Overall increase in transactions per labour hour
  - An increase in service quality
  - No disruption to operations

Significant change was implemented without disruption to the business. Management control systems were developed and implemented using fully hands on, high involvement, coaching methods so that managers develop ownership of the management tools and disciplines. The key managers who use the control systems to plan work and schedule labour in their areas fully embrace its application and effectiveness.

The Sydney consulting team has been unrelenting in their focus and drive throughout the months of the projects which we have undertaken. They have been sincere, capable and absolutely dedicated to working with us to achieve substantive, sustainable results."
 

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