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RACQ Insurance Limited (Insurance) |
 I W Norris
Chief Executive Officer
RACQ Insurance Limited
"I
would like to thank you and your dedicated team for helping create the
beginning of a business transformation in our supplier relationship
project. We set ourselves a target of reducing our household claims by
$1.2 million per annum and to put in place a foundation for the
future.
This
has been achieved and more. We have questioned our existing
relationships with service providers and developed our own database to
track all purchases. This allows us to identify the category and types
of spend.
We
are putting into place relationships with suppliers that meet the
demands of the nature of the goods and services supplied for each
category of goods. This gives us a combination of the best price and
service for our claimants. It also introduces new processes and methods
to ensure our competitive advantage.
Your
focus on practical implementation has brought about necessary
behavioural changes to our Company as well as transferring knowledge to
our people.
Our
business, like many others in Australia, is being challenged to run
leaner with higher service levels. We chose to work with Sydney
Consulting due to the back to basics approach you offer versus the
theoretical solutions of other firms.
With
the help of Sydney Consulting, our business is in much stronger
position to face the many challenges that lie ahead. Thank you again
for your assistance and continued support."
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Clients / Testimonials