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TDG Autocare (Logistics / Transport) |
 Wayne Smith
Managing Director
TDG Autocare Pty Limited
"
...Recently
we undertook a major operational and cultural transformation of our
organisation with Sydney Consulting. My management team and I can now
proudly claim that we have:
- Increased the efficiency and effectiveness of the movement and production of vehicles;
- Improved customer service to unprecedented levels of quality and quick turnaround;
- Instituted a fundamental cultural change whereby active
management is well entrenched and labour resources are matched to work
requirements;
- Charted a prevalent sense of urgency throughout all levels of operations;
- Introduced a self-sustaining management reporting and
accountability system to enable the intervention of the relevant level
of management as the need arises, not when it is too late.
The
combination of the above and the new level of enthusiastic energy now
visible in the branch has started to deliver bottom line results almost
immediately. I am firmly convinced that these results are sustainable,
as are the behaviours that underpin them. I
was particularly impressed with the level of professionalism of the
Sydney Consulting consultants and their capacity to relate with our
employees. Our Section Leaders have reported that they enjoyed the
friendly, unassuming and frank approach of the consultants and that
they were motivated by a shared desire for personal achievement.
The
decision to bring Sydney Consulting on board was difficult, but I can
confidently say that it was the best step our business could take in
this climate of increased competition and uncertainty. I highly
recommend the services of Sydney Consulting to any business whose
vision is one of future growth and continuous improvement... "
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Clients / Testimonials